Why Global Talent Shortages Are Pushing Companies to Philippine BPO
Western companies in FinTech, HealthTech, and E-commerce are facing a problem that won't resolve itself in the next hiring cycle. Labor costs are rising. Quali…
Back-Office Outsourcing to the Philippines: A Practical Guide
Most operations leaders outsource customer support first. It's the visible problem — queues, response times, CSAT scores. Back-office functions are different.…
Plug-and-Play Offices in Davao: What Seat Leasing Includes
Sourcing furniture, negotiating ISP contracts, procuring IT hardware, and assembling compliance documentation separately — operators who go that route typicall…
Harold Ladaran: Leading Splace BPO From Davao to Global Scale
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
How to Staff a Philippine Finance Ops Team Under One SLA
Most finance ops leads at US, Australian, and European companies are managing three separate vendor relationships at any given time: a staffing or recruitment…
Seat Leasing vs. Remote Work: When a Physical Hub Wins
A 20-person Philippine CX team. Fully remote. Six months in, the cracks appear: agents miss shift handoffs because a Slack message got buried, a security incid…
Harold Ladaran on Building a People-First BPO in Davao
Most BPOs that fail their clients don't fail on price. They fail on accountability — specifically, the absence of a single party who owns the outcome when some…
Juneteenth and the Case for Distributed Workforce Planning
It's Juneteenth. The US office is closed — as it should be. But by midday, the support queue has 200 open tickets, a reconciliation exception is sitting unackn…
Philippine Virtual Assistants vs. In-House Staff: Real Cost Breakdown
Most hiring managers underestimate the true cost of an in-house employee by 30 to 40 percent. The reason is structural: salary sits in one budget line, while f…
Seat Leasing vs. Traditional Office Setup: The Real Cost Difference
When you're ready to hire 10–30 people in the Philippines, the infrastructure decision arrives fast. Do you sign a commercial lease, fit out an office, and bui…
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