Philippine labor compliance, workforce strategy, and operational frameworks — written for the companies actually building teams here.
Most comparisons of offshore hiring models focus on the wrong fork. They pit Employer of Record against setting up a Philippine entity — a ROHQ, a subsidiary,…
Most offshore hiring conversations start and end with Metro Manila or Cebu. That default is understandable — both cities have established BPO ecosystems, recog…
A US operations leader needs to hire 10 people in the Philippines. She signs a contract with a staffing agency to source candidates, a separate contract with a…
Most companies scaling a Philippines support team focus on the wrong variable. They count heads. What actually changes between 5 FTEs and 50 FTEs is compliance…
FinTech companies are expanding offshore faster than their compliance frameworks can keep up. The pressure to reduce operational costs, access specialized tale…
Philippine offshore teams are no longer organized around a single model. Some companies run their Filipino workforce entirely from managed BPO facilities. Othe…
Sourcing furniture, negotiating ISP contracts, procuring IT hardware, and assembling compliance documentation separately — operators who go that route typicall…
Most cost estimates for Philippine BPO seats are wrong — not because providers are dishonest, but because they quote labor and stop there. Mandatory benefits,…
Most finance ops leads at US, Australian, and European companies are managing three separate vendor relationships at any given time: a staffing or recruitment…
A 20-person Philippine CX team. Fully remote. Six months in, the cracks appear: agents miss shift handoffs because a Slack message got buried, a security incid…
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