Harold Ladaran Built Splace BPO in Davao. Here’s Why It Works.
The meeting had already run long. A client in California was pushing back on timelines, and the operations lead in Davao was walking through deployment logisti…
How to Build a Remote Customer Service Career in the Philippines
The Philippines has been a cornerstone of global customer service for decades. Companies across the United States, Australia, and Europe rely on Filipino profe…
How to Vet a Philippine BPO Partner: A Compliance Checklist
Most ops leaders shortlist Philippine BPO vendors the same way: pull three rate cards, run a demo call, check a reference. Then, six months in, an audit surfac…
Global Talent Shortages: Why US Companies Are Hiring in the Philippines
US, Australian, and European companies are posting open roles that stay unfilled for months. The budgets exist. The job descriptions are live. The problem is t…
How to Scale a Philippine Support Team From 5 to 50 FTE
Scaling a Philippine support team from 5 to 50 FTE is not a straight line. It is a series of distinct operational jumps, each one demanding a different complia…
BPO Job Opportunities: Skills That Get You Hired in 2025
BPO job opportunities in the Philippines are growing — but the hiring bar is rising. Global clients now expect more than English fluency. They want candidates…
How to Write a BPO Resume That Gets You an Interview in 2025
The BPO industry employs more than 1.5 million Filipinos and remains one of the country's largest sources of formal employment. That scale means competition is…
FinTech Outsourcing to the Philippines: A Compliance-First Guide
FinTech companies are expanding offshore faster than their compliance frameworks can keep up. The pressure to reduce operational costs, access specialized tale…
How to Get a BPO Job in Davao With No Experience in 2025
Davao's BPO sector is actively hiring in 2025, and for most entry-level roles, prior industry experience is not a hard requirement. If you have been searching…
Why US Companies Are Replacing Contractors With Philippine EOR in 2025
A US operations leader auditing their Philippine workforce in early 2025 often finds the same problem: a roster of workers labeled "contractors" who have fixed…