Every outsourcing pitch deck leads with the same line: save up to 70% on labor costs. Almost none of them show the math. No salary benchmarks. No statutory con…
Philippine offshore teams are no longer organized around a single model. Some companies run their Filipino workforce entirely from managed BPO facilities. Othe…
Hiring Filipino workers is fast and cost-effective. The compliance obligations that attach the moment an employment relationship begins are neither. Philippine…
Western companies in FinTech, HealthTech, and E-commerce are facing a problem that won't resolve itself in the next hiring cycle. Labor costs are rising. Quali…
Most operations leaders outsource customer support first. It's the visible problem — queues, response times, CSAT scores. Back-office functions are different.…
US founders hiring in the Philippines often carry the same assumptions they'd apply to domestic hiring: flexible arrangements, contractor-friendly structures,…
Most Philippine BPO contracts are signed on the strength of a sales deck. The compliance documents come later — if they come at all. That pattern is how buyers…
Sourcing furniture, negotiating ISP contracts, procuring IT hardware, and assembling compliance documentation separately — operators who go that route typicall…
Most cost estimates for Philippine BPO seats are wrong — not because providers are dishonest, but because they quote labor and stop there. Mandatory benefits,…
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…