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Tag: bpo companies in the philippines

March 17, 2023
BPOCALL CENTERDAVAOPHILIPPINES

Importance of IT Outsourcing in the United States

Importance of IT Outsourcing in the United States

In today’s competitive global market, IT outsourcing has become an essential strategy for businesses in the United States. Outsourcing IT services offers several benefits, such as access to highly skilled professionals, significant cost savings, enhanced efficiency, and greater scalability. By partnering with external providers, businesses can concentrate on their core competencies while tapping into these professionals’ specialized knowledge and expertise. Moreover, outsourcing IT services enables companies to stay up-to-date with the latest technology and infrastructure, which can be prohibitively expensive to implement in-house.

What are the benefits of IT outsourcing?

IT outsourcing offers several benefits, including cost savings, access to specialized expertise, increased efficiency, scalability, and the ability to focus on core business activities. Outsourcing can also provide access to the latest technology and infrastructure, which may be costly to implement in-house. Additionally, outsourcing can help businesses respond quickly to changing market demands, allowing them to adapt to new business environments and stay ahead of the competition.

How do I choose the right IT outsourcing provider for my business?

When it comes to outsourcing IT services for your business, it’s important to take a few key factors into consideration. First and foremost, you’ll want to find a provider with expertise in your industry who can offer the specific services you require.

 

  • It’s also a good idea to check the provider’s reputation by reviewing their references and customer feedback to ensure that they have a solid track record within the industry. Cost is another important consideration, so comparing prices and value for money across different providers is wise.

 

  • Additionally, you should consider the provider’s location and whether it fits your business needs well. Security is of utmost importance, so you’ll want to ensure that the provider has robust measures to protect your sensitive data and systems. Good communication is also key, so look for a provider that is responsive and able to communicate with you throughout the process effectively.

 

  • Scalability is another factor to remember, as you’ll want to choose a provider that can grow and adapt its services as your business evolves. And, of course, it’s important to thoroughly review the contract terms, including any service level agreements, termination clauses, and intellectual property rights. Considering these factors, you can select an IT outsourcing provider that will align with your business goals and meet your needs.

How can I ensure data security when outsourcing IT services?

When outsourcing IT services, it’s essential to prioritize data security. To protect your data, here are some actionable steps you can take:

  1. Firstly, conduct due diligence by thoroughly researching potential outsourcing providers and verifying their security credentials. This can help you ensure that you’re partnering with a trustworthy provider.
  2. Next, establish clear security protocols and requirements in the contract with the outsourcing provider. These protocols should include access controls, encryption, and data backup procedures. It’s also important to monitor the activity of the outsourced IT team to detect any suspicious behavior or security breaches. This can help you take timely action to prevent potential data breaches.
  3. Another crucial step is to train your employees on best practices for data security, including password management, phishing awareness, and data handling procedures. This can help your team recognize and avoid potential security threats. Regularly reviewing your security measures is crucial to identifying potential risks and ensuring regulatory compliance. Security reviews and audits can help you avoid any potential security issues.
  4. In addition, it’s important to conduct background checks on outsourced IT staff to ensure their trustworthiness and security clearance. Lastly, use secure communication channels for sharing sensitive information with the outsourcing provider. This includes encrypted email or secure file-sharing platforms.

By following these steps, businesses can minimize the risk of data breaches and ensure the security of their sensitive information when outsourcing IT services.

How can I measure the success and ROI of IT outsourcing?

Many elements must be considered when assessing the performance and return on investment of IT outsourcing. To evaluate the cost reductions:

  • First, compare the cost of outsourcing IT services against the cost of offering them in-house. Outsourcing IT services should be compared to company requirements and service level agreements to save time and resources.
  • Next, it is critical to assess how outsourcing IT services has influenced your company’s performance. This may be accomplished by looking at greater efficiency, productivity, and revenue growth. You should also assess client satisfaction and how outsourcing IT services has affected their experience.
  • Another important factor in assessing the effectiveness of outsourcing IT services is calculating the return on investment (ROI). The ROI may be calculated by weighing the financial advantages of outsourcing IT services against the expenditures.

Outsourcing IT services has become a solid approach for organizations to keep up to speed with the latest industry trends in today’s fast-changing technological world. It also helps businesses to be more nimble and responsive to changing market needs, providing them with a competitive advantage. Tracking and monitoring these KPIs may thus assist firms in determining the efficiency of their IT outsourcing activities and planning for the future.

Book A Call

For more information, please contact:

US: +18019384586       Canada: +18775920209       UK: +447476519783       AU: +61485861787

 

Email: ceo@splacebpo.com

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March 8, 2023
BPOCALL CENTERDAVAOPHILIPPINES

How Outsourcing Services Can Help Businesses Survive Economic Downturns

How Outsourcing Services Can Help Businesses Survive Economic Downturns

Any economic downturn will critically impact all levels of society, industry, and enterprises. The problem with recession is that it gradually happens; we’ve all gotten used to it being a part of our lives. But while we’re still in it, there are things you can do to survive and even grow your business during this time.

 

Call center outsourcing is one way people are fighting back against this recession by saving money on their business operations while providing a valuable service to customers.

A recession will impact multiple industries

The threats of economic downturns in Australia and the US have affected numerous industries, including retail, construction, and automotive.

 

In the retail industry, sales have decreased significantly since 2008. This is due to several factors: 

 

  • consumer confidence being low
  • high unemployment levels
  • negative consumer sentiment toward spending money on non-essential items
  • austerity measures being taken by governments around the world 
  • increased competition from online retailers such as Amazon 

 

The result? Shops are closing down left, right, and center.

 

The construction industry has also been hit hard by this recession because demand for new homes has dropped significantly due to tighter lending conditions meaning fewer people can afford homes now than before 2008 when house prices were much lower.

What it means for local businesses

The global recession has had a significant impact on the economies of both Australia and the United States. In Australia, many businesses have closed or downsized due to this economic downturn. The same is true for US-based companies struggling to stay afloat in an increasingly competitive market where customers seek cheaper products and services.

 

Local businesses should use this opportunity to cut costs without sacrificing quality or service levels. Outsourcing functions such as accounting, administration, and IT support overseas with greater flexibility around cost savings initiatives like offshore payroll services. They can also increase sales by leveraging the reach provided by BPO providers offering translation and localization services.

Call center outsourcing to beat the effects of the recession

Call center outsourcing is a highly effective way to beat the recession. This can be seen in the Philippines, where many companies have outsourced their call centers for years. The reasons are many:

 

  1. Compared to other countries like India or China, a low cost of living and labor means it’s much cheaper for businesses who want to outsource their services there.
  1. The English-speaking population makes it easy for companies from all over the world — including Australia and America – to hire employees without having them travel halfway around the globe so that they can speak with someone who understands what they’re saying.
  2. This means that even if your business isn’t affected by these recessions directly, you still stand a chance at saving yourself some money by using our services.

Benefits of outsourcing for businesses

There are many benefits to outsourcing your business. Some of the most notable include:



  • Reduced costs – When you outsource, you don’t have to pay for employee salaries or benefits or provide office space or equipment. This can significantly reduce your overhead costs and allow for increased profits in the long run.
  • Increased revenue – Outsourcing your processes can help your business increase revenue by allowing you to focus on the most critical aspects of your business. You’ll have more time and resources to focus on what matters most, leading to increased revenue for your business.
  • Increased flexibility – When you outsource, you can scale up or down quickly based on your business needs. This gives you more freedom than maintaining an in-house staff that may require months of training before they can be effective in their positions.
  • Improved customer service – If a business requires face-to-face customer interactions, outsourcing can allow you to focus on the customers’ needs instead of worrying about payroll or employee management issues.

Why outsource to the Philippines?

BPO companies in the Philippines usually have a highly skilled workforce, with a large pool of talented and experienced workers; consider Splace call center Davao. This means you can expect your employees to receive the best customer service.  

 

In addition to having a large pool of qualified employees, the call center companies in the Philippines also have an excellent infrastructure that allows businesses to thrive here, as well as many other benefits such as:



  • A low cost of living compared to other countries such as Australia or America, where recessions are going on right now due to falling oil prices, which affects gas prices.
  • A high-quality English-speaking workforce means no communication issues between clients and their outsourced team members. Everyone understands each other clearly without having problems communicating back and forth via email.

How to start outsourcing to a Philippines call center

If you’re thinking about outsourcing your business processes to a Philippines call center, you must do your research first. Here are some tips on how to get started with outsourcing:



  1. Find a reputable company that specializes in providing outsourced services. Read reviews from customers who have used them before so that you know what kind of service they provide before handing over any of your valuable data or confidential information.
  2. Ensure the company has been around for at least five years, so they have had time to learn all the ins and outs of running an efficient operation without any significant issues arising during their tenure as an adequate provider.

Make sure they offer the type of service you need. For example, if you’re looking for a call center to handle customer service calls and queries, ensure the company has that capability before sending them confidential data or information. The same goes for any other services they may provide.

Conclusion

In conclusion, the recession has affected many businesses in Australia and the US. This is why it’s crucial to find ways to outsource your business processes so that you can focus on what matters most – your customers. By outsourcing your call center operations to a call center Philippines just like us, you can ensure that your customers will receive excellent service while saving money on labor costs.

Book A Call

For more information, please contact:

US: +18019384586       Canada: +18775920209       UK: +447476519783       AU: +61485861787

 

Email: ceo@splacebpo.com

For more information, please contact:

US: +18019384586       Canada: +18775920209       UK: +447476519783       AU: +61485861787

 

Email: ceo@splacebpo.com

READ MORE
February 27, 2023
BPOCALL CENTERDAVAOPHILIPPINES

What is Quality Assurance and Why it matters when Outsourcing Your Business?

What is Quality Assurance and Why it matters when Outsourcing Your Business?

You’ve probably heard a representative of a customer support center would say, “This call is being recorded or monitored for quality assurance purposes.” 

 

Although it would be simple to disregard this and continue making your call, has it ever caused you to stop and think – what does quality assurance mean in a contact center company? Also, how is a recording of your conversation with a customer support person used?

What is Quality Assurance?

Quality Assurance (QA) in call center services refers to evaluating and monitoring the performance of call center agents, processes, and systems to ensure customer service standards and customer satisfaction. The goal of QA in a call center environment is to identify areas for improvement, resolve issues and provide training and coaching to agents to improve their performance.

 

 Generally, BPO companies use several methods to maintain quality evaluation.

Call Monitoring

Contact centers in the Philippines require managers to record calls to assess agent performance and identify areas for improvement. Call monitoring in call center services refers to monitoring and evaluating phone conversations between call center agents and customers. 

 

The purpose of call monitoring is to ensure that the call center agents are providing high-quality customer service, adhering to company policies and procedures, and delivering effective and efficient support. 

 

Call monitoring, performed in real-time, allows the supervisor listens to the call as it’s happening or after it has been completed. Call monitoring can sometimes be done by using call recording software that allows supervisors to listen to recorded calls later. 

 

During call monitoring, supervisors will assess various factors, such as the agent’s tone of voice, listening skills, problem-solving ability, and adherence to scripts and guidelines. The results of call monitoring can be used to provide feedback and training to call center agents to help them improve their skills and provide better customer service. 

Customer Surveys

Customer surveys in call center services are tools used by call center organizations in the Philippines to gather customer feedback about their experiences and opinions on the services provided by the call center. These surveys aim to assess customer satisfaction, collect information about customer preferences, and identify areas for improvement in the call center’s services.

 

The surveys can be conducted in various forms, including phone calls, email, or web-based surveys. They usually consist of questions that customers are asked to answer, ranging from simple yes/no questions to more in-depth questions that require written responses.

 

The feedback collected from customer surveys is crucial in providing call centers valuable insights into customer experiences. Based on this feedback, call centers can identify trends and areas that need improvement, such as wait times, call handling procedures, and customer support quality.

 

Moreover, customer surveys help call centers to build and maintain strong customer relationships by demonstrating their commitment to providing high-quality services. The results of these surveys can also be used to recognize and reward call center agents who provide exceptional customer service.

 

In conclusion, customer surveys in call center services play an essential role in ensuring customer satisfaction and improving the overall quality of service the center provides.

Performance Metrics

Contact center supervisors evaluate their agent’s telemarketing or customer service skills through average call handling time, first call resolution rate, and customer satisfaction scores. Average Call Handling Time (ACHT) measures the amount of time an agent spends on a call, from start to finish. This metric helps organizations understand how efficiently agents handle calls and can identify areas for improvement in call flow or training. A lower ACHT is typically desirable, indicating that agents take calls quickly and effectively. 

 

First Call Resolution Rate (FCR) measures the percentage of calls resolved during the first interaction with the customer. This metric is a crucial indicator of customer satisfaction, as fixing an issue on the first call saves the customer time and reduces frustration. A higher FCR rate can also lower call volume and improve agent productivity. 

 

Customer Satisfaction Scores (CSAT) measure how satisfied customers are with the service they receive from a call center. For example, managers assess this metric through surveys, where customer service representatives ask their customers to rate their call experience on a scale from 1 to 10. A high CSAT score indicates that customers are happy with the service they receive. 

 

 

In contrast, a low score can indicate areas for improvement regarding training, processes, or the customer experience. These metrics, when analyzed together, can give a comprehensive picture of call center performance and help organizations identify areas for improvement. By focusing on improving ACHT, FCR, and CSAT, organizations can enhance the customer experience, increase agent productivity, and ultimately drive business success.

Quality Scoring

Evaluating call center representatives’ performances rely on specific performance elements, such as product knowledge, communication skills, and problem-solving abilities. Call center agents are the face of a company for many customers, and their performance can significantly impact customer satisfaction and loyalty. 

 

Scoring agents on specific performance elements allow for objective evaluation of their capabilities and help identify areas for improvement. Product knowledge is an essential aspect of a call center agent’s job. They must know the company’s products, services, and related industry information to answer customer questions and resolve issues effectively. Scoring agents on product knowledge help ensure they can provide accurate and timely information to customers. 

 

Communication skills are also critical in a call center setting. Agents must communicate effectively with customers, using proper grammar, tone, and language. Scoring agents on communication skills help evaluate their ability to provide a positive customer experience, even in challenging situations.

 

Problem-solving abilities are also critical to a call center agent’s role. They must quickly assess customer issues and find appropriate solutions, often under pressure. Scoring agents on problem-solving abilities help evaluate their ability to handle customer inquiries and resolve problems promptly and effectively. 

 

Scoring call center agents on specific performance elements such as product knowledge, communication skills, and problem-solving abilities provides valuable insights into their capabilities and helps identify areas for improvement. This information can be used to deliver targeted training and support, ultimately leading to improved customer satisfaction and better overall performance.

 

To conclude, by regularly conducting quality assessments, call centers can ensure that their agents provide high-quality customer service and continuously improve their performance. It can result in increased customer satisfaction, improved customer retention, and reduced operational costs.

About SPLACE

Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent.

Book A Call

If you are interested in Splace’s Business Process Outsourcing Solutions,

email: ceo@splacebpo.com or call us at +1 503 488-3540.

READ MORE
February 15, 2023
BPOCALL CENTERDAVAOPHILIPPINES

Things to Ask Before Deciding to Outsource Your Business with a Call Center Company | SPLACE

Things to Ask Before Deciding to Outsource Your Business with a Call Center Company

If you’re considering outsourcing your business to a call center, the first thing to figure out is whether it’s worth it. If it doesn’t save money or make your business more efficient, then what good is it? 

You might want to look into outsourcing if your call center is not getting enough calls, your employees are overworked, or you want to improve customer service by hiring people with better English skills.

Now that you’ve decided that outsourcing is for you and have found a company willing to do so, there are some things you should know before signing on the dotted line. 

Do your research

Doing your research is the first step to optimizing a call center interview. You’ll need to ground your inquiries on the following topics:

  • The company and its mission statement
  • The industry in which it operates and its prospects for growth
  • Competitors in the same industry, as well as those outside of it who may be able to provide insight into how yours stacks up against them

Get a list of the potential candidates' past clients and call them

Ask about their experience with the candidate, what they liked, what they didn’t like, and whether or not they’d hire that person again. It will present a concept of how well-liked the candidate is among their previous employers and colleagues, which can tell you a lot about how they’ll fit in at your company.

Ask about the company's process

Once those are complete, it’s time to ask about the company’s process. The most important thing to understand is how long it takes for new hires to get started and what training they require. You also want to know the performance expectations for employees and how often they’re evaluated.

Ask these questions:

  • What is your onboarding process?
  • How long does it take for new hires to start working in my department or team?
  • What do you consider ‘average’ regarding a team member evaluation?

Don't forget the interview is a two-way street

It’s important to remember that the interview is a two-way street, and you must be prepared for questions about your experience and goals. If you’re interviewing with multiple BPO companies in the Philippines, it’s good practice to ask each one what they see in their employees and what career path they offer. 

You can also ask about the culture of the workplace – do people work together well? Are they enthusiastic about coming to work every day? And if this company is hiring someone undergraduate, how long do they expect it would take for that person to move up in the ranks at this company?

It can be helpful during an interview if both sides come prepared with a list of questions, so everyone knows what topics are worth discussing further.

Ask the company questions to find out how they'll deal with customer complaints

This is an important question to ask. You want to know how the company handles customer complaints and how they will deal with yours when they come up. Be sure to ask about their complaint resolution process and their training process for customer service representatives.

You want a company that can handle complaints quickly and courteously and doesn’t make you feel like you’re being given lip service or brushed off by someone who doesn’t care about your issue.

Make sure that the company understands the value of punctuality

When interviewing call center companies in the Philippines, ensure they know how important it is for them to be on time for every shift. If you don’t feel like they take this seriously enough, it’s probably best not to hire them.

A good Philippines call center will ask you what kind of service you want from them

When interviewing a call center, they must understand what you want from them. If they don’t know how to provide the service that will meet your needs, then there’s no point in hiring them.

The good news is that most reputable call centers in the Philippines have done their homework and know precisely what kind of services they can provide. They’ll tell you about those when asked during an interview. Make sure the company understands why providing good customer service is so important.

Find out what kind of training the employees get at the call center

Ask about their educational requirements and how long it takes to become fully qualified. Find out if they have any special programs for new hires or prior experience in customer service and sales and how much time they spend on training.

If you’re considering hiring your staff members, ask if they’ll be willing to train them. A good company will always want to help its employees gain new skills so everyone can grow together, including teaching others how to do things right.

Make sure they have a solid understanding of all aspects of customer service

When you’re interviewing a call center company, they must have a solid understanding of all aspects of customer service. This includes:

      • Understanding the customer’s needs. A good call center knows its customers’ needs and how it can provide them.
      • Knowing how to solve problems. A good call center knows how to solve problems for their customers, and whether those problems are technical or logistical, they should have an answer ready to help put your mind at ease.
      • Understanding how to handle a customer complaint or request for more information from them directly. If there’s any way possible for you as an employer or client to get in touch with someone over the phone when something goes wrong with one of your orders or projects being done by this contractor/vendor, then do so.

 

The best outsourcing companies provide ongoing training

You can’t expect your employees to be well-trained if they aren’t getting the proper training. The best outsourcing companies provide ongoing training through workshops, seminars, webinars, etc. They also offer a Learning Management System (LMS). 

This is an online platform where you can access all your company’s resources in one place–including training materials for new hires and current employees. This type of system must be used by both parties to keep both sides up-to-date on current industry trends and best practices for handling customer calls.

Conclusion

The best call center in the Philippines understands your business’s needs and can adapt to them. You should be able to trust them, so they must have a solid foundation in customer service. Make sure they have trained employees who are prepared for any situation, whether an angry customer or someone who wants help finding something on their website.

About SPLACE

Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent.

Book A Call

If you are interested in Splace’s Business Process Outsourcing Solutions,

email: ceo@splacebpo.com or call us at +1 503 488-3540.

READ MORE
February 10, 2023
BPOCALL CENTERDAVAOPHILIPPINES

The Future of Business Process Outsourcing and How it Could Impact Your Business | SPLACE

The future of BPO

The Future of Business Process Outsourcing and How it Could Impact Your Business


Business process outsourcing (BPO) is a growing industry, and it’s expected to continue to grow. The Philippines is quickly becoming the global hub for BPO. The Philippines’ competitive advantage lies in its low-cost operating environment, with more than 90% of its workforce comprised English-speaking professionals.

This post will discuss how BPOs work, new trends and technologies impacting this industry, and how they can help your business.

How BPOs Work

Business process outsourcing allows companies to outsource specific processes to third-party service providers. The goal of BPO is to improve operational efficiency, reduce costs and improve the quality of products or services provided by the company. 

Here are just some of the many benefits of outsourcing:

  • It increases productivity. 
  • It builds a solid internal team for your business. 
  • It allows me to focus on what I do best: marketing, sales, and product development. 
  • It allows me to offer excellent service at a lower cost than if I did it in-house. 
  • It frees up resources for more creative endeavors that drive our business forward.

The latest trends in BPO

Technology is constantly changing the way we do business. Technology companies are looking for ways to disrupt the BPO industry as the world moves towards a more digital economy. Here are some of the latest trends in BPO:

 

  • Artificial intelligence (AI) is used to automate customer service and provide better customer experiences.
  • Big data analytics allow companies to track customer behaviors and predict what they want or need next.
  • The Internet of Things (IoT) allows businesses to automate operations and gather data from multiple sources in real time.
  • Robotics is making its way into customer service centers as well—robots can handle simple tasks like answering phone calls or responding to emails, freeing up human workers for more complicated tasks.

What does this mean for your company?

This year, BPO technology will be used by companies across all industries to improve efficiency, save money, and increase productivity.

 

Here are some ways technology helps businesses this 2023:

 

  • Automate repetitive tasks that take up time and money.
  • Improve customer service by allowing customers to self-serve through digital channels such as chatbots or IVR systems.
  • Reduce costs by eliminating employees who perform repetitive tasks.
  • Increase revenue by allowing companies to provide more services.

The Philippines is the global hub for BPO

The Philippines is quickly becoming the global hub for business processing outsourcing, especially the BPO in Davao City. The country has a large English-speaking population, and its economy is growing faster than any other Asian nation.

 

The Philippines’ GDP is expected to grow by 6% in 2019 – making it one of the fastest-growing economies in Asia. Additionally, its GDP per capita increased by more than 20% between 2016 and 2018. These factors, combined with its large English-speaking and educated workforce, make it an ideal location for BPO companies looking to expand their operations globally. 

 

The same is true for those who want to relocate from other countries, such as India or China, where costs have become prohibitively high over time due to high inflation rates caused by rapid economic growth coupled with limited supply chain capacity at home. This drives up prices due to demand exceeding supply levels available locally within these countries borders.

Why are Filipinos so successful in BPOs?

Filipinos working in the Philippines customer service outsourcing, particularly in BPO Davao, are very hard-working. They have a strong work ethic and are very approachable. In addition, they have a solid loyalty to their employer – they value your relationship with them. They will ensure that you are always happy by doing everything necessary for your business.

 

This makes it easier for employers because they don’t have to worry about their employees leaving or not doing their job correctly. After all, Filipinos strive to do better every day to prove themselves worthy of being part of your company’s team.

Deciding on the right BPO company for your business

When you’re looking to outsource your business processes to BPO companies in the Philippines, it cannot be easy to know where to start. Here are some key factors that will help you choose the right BPO call center Philippines:

 

  • How much experience do they have in your industry?
  • Does their software meet your needs and expectations?
  • Are they flexible enough to adapt their services as needed by your company over time or at least within a reasonable time?

 

There are a few things to consider when choosing a BPO company, including:

  1. The size of their team: Larger teams have more resources available, but it’s also likely that they’ll be less personal than smaller companies.
  2. Their track record: If they’ve been trusted and have plenty of clients, that’s a good sign!
  3. How much they charge: This will vary based on the level of service you’re looking for, but it’s essential to stay within budget even if you’re excited about what’s being offered.

Choosing a BPO company for your business can be challenging, especially if you’re unfamiliar with the industry. You might think it’s just like hiring any other vendor – you’ll need to vet the company and ensure it has a good reputation, then sign on the dotted line.

 

However, BPO differs from most other types of businesses because it involves much more than just buying goods or services. What makes a BPO company great isn’t necessarily its ability to perform well — it’s its ability to help you grow as a company.

Conclusion

The future of business process outsourcing is bright, and it’s poised to continue growing as a sector. Businesses can take advantage of this trend by considering BPO as an operation option. It’s important to remember that outsourcing is only suitable for some companies, and some industries may not be able to outsource at all due to the nature of their work. Nevertheless, anyone who thinks they might benefit from this arrangement should consider exploring it further before deciding against it altogether.

About SPLACE

Splace is a business process outsourcing company composed of highly trained, top-rated, experienced, talented, and dedicated Filipino professionals whose mission is to bridge the gap between global companies and their need for exceptional Filipino talent.

Book A Call

If you are interested in Splace’s Business Process Outsourcing Solutions,

email: ceo@splacebpo.com or call us at +1 503 488-3540.

READ MORE
September 21, 2022
BPOCALL CENTERDAVAOPHILIPPINES

Philippines as Brand’s Best Partner in Outsourcing | SPLACE

Business process outsourcing is the hiring of a professional or agency from outside the business to carry out particular duties and procedures. BPO might be regional, international, or local. Businesses outsource highly specialized and technological services, such as data analytics and consultancy, as well as non-core operations like back-office work.

The Philippines’ BPO sector offers a number of significant advantages over other outsourced locations. Progressive infrastructure and technology, human resources that speak English fluently, as well as low labor costs, are all advantages that the nation will continue to have in the future. The biggest corporations in the world, located in nations like the US, Australia and Canada, who rely on outsourcing, highly appreciate these qualities. For businesses looking to enter this sector, the country is currently in a great position to diversify its outsourced services. The Philippines plays a remarkable part in preserving BPO’s status as a top provider in CX. With this, BPO companies in the country invest in integrating the best people, processes, and technology.

Shared service offices, and third-party outsourcing companies make up the Philippines’ outsourcing sector. Multinational corporations outsource parts of their operations in the country. Companies in various sizes and requirements can choose from a wide range of offshore outsourcing services provided in the Philippines. In addition, the Philippine government includes BPO sector significant to the nation’s highest priority development areas.

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Young people working in the call center. New deals is coming
August 30, 2021
BPOCALL CENTERDAVAOPHILIPPINES

Hybrid Setup in Philippine BPO Industry | SPLACE

Companies had to switch to remote working initially when the lockdown was announced globally due to the spread of Coronavirus. BPO agents as well as other personnel also shifted to a work from home setup to continue performing company functions and workout productivity.

With contemporary approaches, call centers handle answering calls and responsibilities remarkable from home. Modern methods for ensuring an enhanced customer experience are now made possible using Artificial Intelligence (AI), and cloud-based solutions also permit working from home. Any BPO provider just had to make certain that all agents and employees have access to necessary networks, systems, documents and communication channels. Remote management of BPO services is not a problem with the use of video conferencing and coaching sessions.

Moreover, work from home setup has wisely enhanced the productivity, well-being, and mental health of BPO employees. The increased demand for new clients across various areas of business have dispelled predictions of diminishing productivity and a purposeful and efficient work environment. Numerous partner businesses have benefited from the industry’s rapid adoption of the remote work model in reducing interruptions and other crisis effects.

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