How to Scale a Philippine Support Team From 5 to 50 FTE
Scaling a Philippine support team from 5 to 50 FTE is not a straight line. It is a series of distinct operational jumps, each one demanding a different complia…
Why Global Talent Shortages Are Pushing Companies to Philippine BPO
Western companies in FinTech, HealthTech, and E-commerce are facing a problem that won't resolve itself in the next hiring cycle. Labor costs are rising. Quali…
Harold Ladaran: Leading Splace BPO From Davao to Global Scale
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
How to Staff a Philippine Finance Ops Team Under One SLA
Most finance ops leads at US, Australian, and European companies are managing three separate vendor relationships at any given time: a staffing or recruitment…
How to Build a Philippine Admin Support Team in 30 Days
Most companies that try to build a Philippine admin support team on their own hit the same wall: they underestimate how long compliance, sourcing, and onboardi…
Harold Ladaran on Building a People-First BPO in Davao
Most BPOs that fail their clients don't fail on price. They fail on accountability — specifically, the absence of a single party who owns the outcome when some…
Building a BPO From Davao: Harold Ladaran on Leading Splace
Foreign companies hiring in the Philippines have long run the same frustrating playbook: one vendor to recruit, a second to handle employment compliance, a thi…
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