Scaling a Philippines Support Team From 5 to 50: A Realistic Guide
Most companies scaling a Philippines support team focus on the wrong variable. They count heads. What actually changes between 5 FTEs and 50 FTEs is compliance…
Business Continuity Outsourcing: Why Davao Is Gaining Ground
A US e-commerce company's Manila-based support team goes dark. A major weather system has knocked out power across three districts. Orders are stacking up. SLA…
How to Scale a Philippine Support Team Without Losing Quality
Most Philippine support teams don't break at hire one. They break somewhere between agent ten and agent twenty. CSAT scores slip. Handle times climb. The team…
What a 30-Day Ops Pod Deployment Actually Looks Like
Thirty days sounds optimistic for standing up an offshore team. That skepticism is earned. Most offshore engagements drag well past 90 days because the pieces…
Global Talent Shortage: Why Philippine Outsourcing Is Filling the Gap
Labor shortages in customer experience, finance operations, and sales support are not a hiring cycle problem. They are structural. Aging workforces in the US,…
Harold Ladaran Built Splace BPO in Davao. Here’s Why It Works.
The meeting had already run long. A client in California was pushing back on timelines, and the operations lead in Davao was walking through deployment logisti…
How to Scale a Philippine Support Team From 5 to 50 FTE
Scaling a Philippine support team from 5 to 50 FTE is not a straight line. It is a series of distinct operational jumps, each one demanding a different complia…
Why Global Talent Shortages Are Pushing Companies to Philippine BPO
Western companies in FinTech, HealthTech, and E-commerce are facing a problem that won't resolve itself in the next hiring cycle. Labor costs are rising. Quali…
Harold Ladaran: Leading Splace BPO From Davao to Global Scale
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
How to Staff a Philippine Finance Ops Team Under One SLA
Most finance ops leads at US, Australian, and European companies are managing three separate vendor relationships at any given time: a staffing or recruitment…
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