Outsourcing
Harold Ladaran Built Splace BPO in Davao. Here’s Why It Works.
The meeting had already run long. A client in California was pushing back on timelines, and the operations lead in Davao was walking through deployment logisti…
Outsourcing
Harold Ladaran: Leading Splace BPO From Davao to Global Scale
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
Outsourcing
Harold Ladaran on Building a People-First BPO in Davao
Most BPOs that fail their clients don't fail on price. They fail on accountability — specifically, the absence of a single party who owns the outcome when some…
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