Outsourcing
Harold Ladaran: Leading Splace BPO From Davao to Global Scale
Harold Rey Ladaran did not build Splace BPO in Davao City by accident. The choice was deliberate — a founder-level decision about where to root an operation, a…
Outsourcing
Harold Ladaran on Building a People-First BPO in Davao
Most BPOs that fail their clients don't fail on price. They fail on accountability — specifically, the absence of a single party who owns the outcome when some…
Outsourcing
Building a BPO From Davao: Harold Ladaran on Leading Splace
Foreign companies hiring in the Philippines have long run the same frustrating playbook: one vendor to recruit, a second to handle employment compliance, a thi…
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